Student Complaints

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    Student Complaints

    Student Complaint Process

    The college is hopeful that minor disagreements and concerns between faculty members and students can be resolved with informal meetings and mediations between the student and faculty member.

    The complete process for student complaints or grievances is outlined in the Student Handbook.  In brief:

    1. Students are expected to address their concerns first with the relevant faculty member.
    2. If the concern is not resolved, or if this does not seem like an appropriate avenue, the student should contact the relevant department chair or program director.
    3. If that avenue is not available or appropriate, students should fill out a student complaint form, which will be reviewed by the Academic Affairs team. Efforts will be made to determine an appropriate course of action, and the students will be notified within 10 days following the receipt of a complaint.

     

    Complaint Procedures Beyond the College

     

    1) For Massachusetts Residents and Online Students in Non-SARA Member States and Territories

    If you have a complaint or concern that has not been resolved by the college, you may file a consumer complaint with the Massachusetts Department of Higher Education (DHE) by using the consumer complaint form. The DHE consumer complaint form should be used by students who are located in:   

    • Massachusetts 
    • Non-SARA Member States or Territories (e.g., California, Guam, etc.) 

     

    2) For Online Students Located in SARA Member States and Territories

    After you have exhausted the complaint procedures made available by the college, described above, and if your complaint has not been resolved, you may file a complaint with the DHE by using the SARA complaint form. Please note: for SARA complaints, students are explicitly required to exhaust the institution’s available complaint procedures before filing a SARA complaint.  

    The DHE SARA complaint form should be used by students who are located in SARA member states and territories. This includes all students who are located in SARA member states and territories for the purposes of completing out-of-state learning placements, such as internships, practica, clinical experiences, etc. in SARA member states and territories outside Massachusetts.

    Additional information from the DHE’s SARA complaint website is below:  

    The SARA complaint process is as follows: 

    1. Students must first attempt to resolve their complaint using internal administrative procedures offered by the SARA institution. 
    2. After all administrative remedies have been exhausted with the MA-SARA institution, the student may submit a SARA Complaint via the URL below. 
    3. The Department shall send a copy of the complaint to the institution that is the subject of the complaint; 
    4. Within 30 days of the date that the Department sends a copy of the complaint to the institution, the institution must provide a written response to the student and the Department. 

    More information about DHE’s complaint processes can be found here. 

    Benjamin Franklin Cummings Institute of Technology will not in any way retaliate against an individual who reports a perceived violation of the college’s policies, or state, federal, or local law. Further, the college will not tolerate retaliation by any employee or student. 

    Title IX Complaints

    For information on Title IX complaints, please see the Title IX policy page.

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